Terms of Service

1. General Provisions

These Terms of Service ("Terms") govern the use of G88Energy's electric vehicle charging services and mobile application. By using our services, you agree to these terms.

1.1. Service Provider

• Company Name: G88Energy LLC
• Registration: Republic of Armenia
• Website: https://g88energy.am
• Contact Email: support@g88energy.am

2. User Account and Registration

2.1. Account Creation

To use our charging services, you must:

• Register an account through our mobile application
• Provide accurate and complete information
• Be at least 18 years old or have parental consent
• Maintain the confidentiality of your account credentials

2.2. User Responsibilities

• Keep your account information up to date
• Notify us immediately of any unauthorized access
• Comply with all applicable laws and regulations
• Not share your account with others

3. Charging Services

3.1. Service Availability

G88Energy provides electric vehicle charging services through our network of charging stations. Service availability may vary by location and is subject to:

• Station operational status
• Scheduled maintenance
• Technical issues or force majeure
• Network capacity

3.2. Charging Process

1. Locate an available charging station via the mobile app
2. Scan the QR code or select the charger in the app
3. Connect your vehicle to the charging station
4. Initiate charging through the app
5. Payment is processed automatically upon completion

3.3. Usage Limitations

• Maximum charging session: 4 hours per session
• Idle fees may apply after charging completion
• We reserve the right to limit session duration during high demand

4. Pricing and Payments

4.1. Pricing Structure

Charging fees are calculated based on:

• Energy consumed (kWh)
• Charging duration
• Station type (standard/fast charging)
• Current pricing rates displayed in the app

4.2. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• idram (Armenian payment system)
• Account balance/wallet

4.3. Billing and Invoices

• Charges are processed immediately after session completion
• Electronic receipts are available in the app
• Invoices can be downloaded from your account history

4.4. Refunds

Refunds are provided in the following cases:

• Service malfunction preventing charging
• Incorrect billing due to system error
• Other justified circumstances at our discretion

Refund requests must be submitted within 7 days of the transaction. See our Refund Policy for details.

5. User Conduct

5.1. Prohibited Actions

Users must not:

• Damage or tamper with charging equipment
• Block charging stations when not in use
• Use the service for unauthorized commercial purposes
• Attempt to bypass payment systems
• Share account credentials with others
• Reverse engineer or hack our systems

5.2. Safety Requirements

• Follow all safety instructions at charging stations
• Report any equipment damage or safety concerns immediately
• Do not leave vehicles unattended for extended periods
• Ensure proper connection before starting charging

6. Data Privacy and Security

We collect and process your personal data in accordance with our Privacy Policy, including:

• Account information (name, email, phone)
• Payment information
• Vehicle information (optional)
• Charging session history
• Location data (when using the app)

For detailed information, please refer to our Privacy Policy and Data Processing Agreement.

7. Intellectual Property

All content, trademarks, and intellectual property related to G88Energy services are owned by G88Energy LLC. Users may not:

• Copy, modify, or distribute our app or content
• Use our trademarks without permission
• Create derivative works
• Use automated systems to access our services

8. Liability and Disclaimers

8.1. Service Availability

We strive to provide reliable service but do not guarantee:

• Uninterrupted service availability
• Error-free operation
• Specific charging speeds

8.2. Limitation of Liability

G88Energy is not liable for:

• Indirect, incidental, or consequential damages
• Vehicle damage due to improper use
• Loss of data or business interruption
• Third-party actions or equipment failures

8.3. Maximum Liability

Our total liability for any claim is limited to the amount paid for the specific charging session in question.

9. Service Modifications and Termination

9.1. Changes to Services

We reserve the right to:

• Modify or discontinue services
• Update pricing with 30 days notice
• Change features or functionality
• Add or remove charging stations

9.2. Account Suspension or Termination

We may suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent activity
• Abuse of service or equipment
• Non-payment of fees

10. Dispute Resolution

10.1. Governing Law

These Terms are governed by the laws of the Republic of Armenia.

10.2. Dispute Process

1. Contact our support team at support@g88energy.am
2. We will attempt to resolve disputes within 14 business days
3. If unresolved, disputes will be settled through Armenian courts

11. Contact Information

For questions, support, or concerns:

• Phone: +374 98 89 63 00
• Email: support@g88energy.am
• Website: https://g88energy.am
• Address: Yerevan, Republic of Armenia

12. Updates to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website and app
• Notified via email for significant changes
• Effective 30 days after posting

Continued use of our services after changes constitutes acceptance of the updated Terms.